Cookie Policy

Last updated: October 01, 2025

1. Introduction

This Cookie Policy explains how CHA DAO LIMITED ("we," "our," or "us") uses cookies and similar tracking technologies on our website. This policy should be read alongside our Privacy Policy and Terms and Conditions.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

• Session cookies: Maintain your session as you navigate through the site
• Security cookies: Help secure our website and prevent fraudulent activity
• Consent cookies: Remember your cookie preferences

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve how our website works.

• Analytics cookies: Track website usage and performance
• Error tracking cookies: Help us identify and fix technical issues
• Load balancing cookies: Distribute network traffic efficiently

3.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features.

• Preference cookies: Remember your settings and preferences
• Language cookies: Remember your language preference
• User interface cookies: Maintain consistent user experience

3.4 Marketing Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement.

• Targeting cookies: Track your browsing habits to show relevant ads
• Social media cookies: Enable social media sharing functionality
• Advertising cookies: Measure advertising effectiveness

4. Third-Party Cookies

We may also use third-party services that place cookies on your device. These include:

4.1 Analytics Services

We use analytics services to understand how visitors interact with our website. These services may set cookies to:

• Track page views and user sessions
• Analyze traffic sources and user behavior
• Generate reports on website performance

4.2 Social Media Platforms

Social media integration may result in cookies being set by social media platforms to:

• Enable social sharing functionality
• Track social media interactions
• Provide personalized content

4.3 Customer Support Tools

We may use customer support tools that set cookies to:

• Provide live chat functionality
• Track support interactions
• Improve customer service quality

5. Cookie Duration

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while browsing our website.

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them manually. They remember your preferences and settings for future visits.

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

• Accept all cookies
• Decline non-essential cookies
• Access detailed cookie settings

6.2 Browser Settings

You can also manage cookies through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device
• Delete existing cookies
• Block future cookies
• Set up automatic cookie deletion

6.3 Browser-Specific Instructions

For detailed instructions on managing cookies in your specific browser, please visit:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Microsoft Edge: Settings > Cookies and site permissions > Cookies and data stored

7. Impact of Disabling Cookies

While you have the right to disable cookies, please note that doing so may:

• Prevent certain website features from working properly
• Require you to re-enter information on each visit
• Result in a less personalized browsing experience
• Affect website performance and functionality

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Displaying a notification banner when you visit our site

9. Your Rights

You have the right to:

• Be informed about how cookies are used
• Give or withdraw consent for cookie use
• Access information about cookies stored on your device
• Request deletion of cookies where technically feasible

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

11. Additional Resources

For more information about cookies and how to manage them, you can visit:

• All About Cookies: www.allaboutcookies.org
• Your Online Choices: www.youronlinechoices.com
• ICO Cookie Guide: ico.org.uk/for-organisations/guide-to-pecr/cookies/